Shipping & Returns
1 - SHIPPING
Orders are shipped via Australia Post.
Australian orders $70 and above receive complimentary free standard shipping.
Australian orders under $70 will be charged a flat rate of $10 for standard shipping & $12 for express shipping.
Orders are dispatched within 3 to 5 business days.
Orders are shipped via Australia Post using the Parcel Post service and a signature will be required upon delivery.
Once an item has been dispatched we will notify you via email with your tracking information.
If you have not received your package within 7 business days of placing your order please contact us via email with your full name and order details and we will look into your delivery immediately.
2 - INTERNATIONAL ORDERS
All international orders will be shipped via Australia Post with a flat rate shipping fee of $30AU with order tracking.
Please allow 10-15 business days to receive your order.
If you are unable to select delivery for your order please contact via email to discuss shipping options – firstname.lastname@example.org
3 - RETURNS
Items may be returned within 14 days of the date of purchase or delivery. Items may only be returned with a valid proof of purchase (online order confirmation, receipt or gift receipt) and must be unworn and accompanied by the original packaging. We do not offer exchanges on pierced earring styles. Exchanges can be made with other in-stock items or a credit note of the same value (less postage if applicable).
Should you wish to return and exchange an item please follow these steps:
- Contact us via email@example.com within 14 days of the date of purchase.
- Return your item/s in original packaging. Please include the tracking number & contact me before sending anything back.
Please ensure your item/s are securely packaged as Athena+Co does not accept responsibility for items damaged in transit.